Contact Info & Policies
CONTACT INFO

We’re here to help — 7 days a week.

For the fastest response, please reach out to us via email. Our customer support team monitors all messages and will respond as soon as possible, typically within 24–48 hours.

We also post important shipping updates, drop announcements, and delay notices via our newsletter & official Instagram page.

  • Email: everettemanagement@gmail.com
  • Instagram: everette.productions

Please include your order number and the email address used at checkout when reaching out, so we can assist you efficiently.
REFUND POLICY

We stand behind the quality of every piece we ship. While all sales are final, we understand that situations outside of anyone’s control can occasionally occur during transit. Please review the policy below for how we handle those rare cases.

Returns

We do not accept returns at this time. All items are considered final sale once an order has been placed.

Refunds

Refunds are issued only in the event that an order is confirmed lost or destroyed in transit by the carrier.

If your package appears delayed or missing, please contact our support team with your order number. Once the carrier confirms the shipment is lost, we will issue a refund to the original payment method or provide a replacement at our discretion.

Refunds will not be issued for:

  • Items delivered as addressed

  • Damage occurring after delivery

  • Incorrect sizing or fit

  • Buyer’s remorse

  • Carrier delays 

Shipping Protection & Lost Packages

Once a package is marked as delivered by the carrier, responsibility transfers to the recipient. We are not responsible for lost or stolen packages after delivery.

Optional shipping protection is available at checkout and covers 100% of your order value in the event of loss, theft, or carrier damage. If shipping protection was purchased and your order is compromised, please reach out to our support at everettemanagement@gmail.com and we will assist with filing a claim.

Order Cancellations

All sales are final. Once an order is placed, it cannot be canceled, modified, or refunded. Please review your order carefully before completing your purchase.

Final Sale Items

Due to limited production and fulfillment processes, all items are final sale and are not eligible for return or refund except in cases of confirmed lost shipments as outlined above.
SHIPPING POLICY

Order Processing

Orders placed Monday through Friday are processed within 2–3 business days.
Orders placed over the weekend (Friday after 3 PM – Sunday) begin processing on Monday and may take up to 3 business days.

Fulfillment & Shipping Timeline

Once your order is processed:

-Shipping & fulfillment may take 1–4 weeks depending on the item and current order volume.

-All orders include tracking information via email once the order ships.

Please note:
Tracking updates may take up to 14 business days to reflect movement. This is normal during busy periods.

Fulfillment Locations

Everette Productions ships from a curated network of fulfillment centers strategically located in fashion capitals across the globe. Depending on the item, your order may be dispatched from one of the following locations:

  • Atlanta, GA
  • Nashville, TN
  • Chattanooga, TN

Each location is selected for its speed, reliability, and proximity to key regions. We route every order through the most efficient center based on product availability and shipping destination to ensure smooth, timely delivery.

You will receive full tracking details as soon as your order has been processed and shipped, regardless of the origin warehouse.

Delays & High-Volume Periods

During promotional periods or new collections, shipping may take longer than usual. If any delays arise, we will notify you directly by the email associated with your order.

Order Changes & Cancellations

Due to our fast processing times, changes or cancellations are not always possible.

To request an update, email everettemanagement@gmail.com as soon as possible with:

-Order number

-The email used at checkout

If your item has already shipped, changes cannot be made.

Incorrect Addresses or Failed Deliveries

Everette Productions not responsible for incorrect addresses provided by the customer.
If a package is returned to us, you will be responsible for additional shipping fees to re-send it. 

Shipping Insurance

All orders are insured through the shipping carrier. If your item is lost, stolen, or damaged, please contact the shipping carrier directly to file a claim.

Additional Store Shipping Insurance: If you purchased shipping insurance directly through our store, please contact us at everettemanagement@gmail.com for assistance with your claim.

Need Assistance?

If you have any questions or need support with your shipment, reach out to us at everettemanagement@gmail.com ur team is here to help.
TERMS OF SERVICE

Last Updated: January 29, 2026

OVERVIEW

This website is operated by Everette Productions. Throughout the site, the terms “we,” “us,” and “our” refer to Everette Productions. This site, Shown Remorse – Official Store, offers information, products, and services (collectively, the “Services”) conditioned upon your acceptance of these Terms of Service (“Terms”).

By visiting our site and/or purchasing something from us, you agree to be bound by these Terms, including any additional terms referenced herein. These Terms apply to all users, including customers, vendors, merchants, and contributors of content.

Please read these Terms carefully. If you do not agree to all terms, you may not access the website or use our Services.

Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell products and Services.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction or have consent from a parent/guardian if underage.
You may not use our products for illegal or unauthorized purposes, including violations of copyright laws.
You may not transmit viruses or harmful code.
Violation of any Terms may result in immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time.
Your content (excluding credit card information) may be transmitted unencrypted over networks. Credit card information is always encrypted.
You may not reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without express written permission.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS

We are not responsible if information on this site is inaccurate, incomplete, or outdated. The content is provided for general information only. You assume responsibility for any reliance on this information.

SECTION 4 – MODIFICATIONS TO SERVICE AND PRICES

Product prices are subject to change without notice.
We reserve the right to modify or discontinue Services at any time without liability.

SECTION 5 – PRODUCTS OR SERVICES

Some products may be available exclusively online and in limited quantities.
All sales are final. Orders cannot be canceled, modified, or refunded.
We make every effort to display product colors and images accurately but cannot guarantee exact representations.

SECTION 6 – BILLING AND ACCOUNT INFORMATION

You agree to provide accurate, current, and complete purchase and account information.
We reserve the right to limit or cancel quantities, refuse orders, and contact you regarding issues with your account or orders.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools. These are provided “as is” without warranties. Use at your own risk.

SECTION 8 – THIRD-PARTY LINKS

Third-party links may be included on this site. We are not responsible for third-party content or policies. Transactions with third parties are at your own risk.

SECTION 9 – USER COMMENTS, FEEDBACK, AND SUBMISSIONS

By submitting comments, suggestions, or other materials, you grant us permission to use them without obligation.
You are responsible for ensuring your submissions do not violate third-party rights or contain harmful content.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy: www.everetteproductions.com

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

We reserve the right to correct errors and update information at any time without notice.

SECTION 12 – PROHIBITED USES

You may not use the site for unlawful purposes, to violate intellectual property, to harass or defraud others, or to transmit malicious code.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

The Services are provided “as is” and “as available.”
Everette Productions is not liable for any direct, indirect, incidental, or consequential damages arising from use of the Services.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Everette Productions, its affiliates, officers, and employees from any claims arising out of your breach of these Terms or violation of any rights.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found unenforceable, the remainder will remain in effect.

SECTION 16 – TERMINATION

We may terminate these Terms at any time if you violate them. Obligations incurred prior to termination remain in effect.

SECTION 17 – ENTIRE AGREEMENT

These Terms and any policies posted on this site constitute the entire agreement between you and Everette Productions.

SECTION 18 – GOVERNING LAW

These Terms are governed by the laws of the United States.

SECTION 19 – CHANGES TO TERMS

We may update these Terms at any time. Your continued use of the site constitutes acceptance of any changes.

SECTION 20 – CONTACT INFORMATION

For questions about these Terms, contact us at: everettemanagement@gmail.com or visit www.everetteproductions.com

SECTION 21 – THIRD-PARTY CONTENT & INTELLECTUAL PROPERTY DISCLAIMER

Shown Remorse – Official Store does not claim ownership of third-party trademarks or copyrights featured on this site.
Product images and information are provided by upstream suppliers. We rely on their representations that content is free from infringement.
We do not knowingly list or sell items that infringe upon intellectual property rights.
If you believe your intellectual property rights are violated, we will cooperate fully in investigating and removing infringing material.
PRIVACY POLICY

Last updated: January 29, 2026

Everette Productions (“Everette Productions,” “we,” “us,” or “our”) owns and operates this website and online store, branded as Shown remorse – Official Store, including all related information, content, features, tools, products, and services (collectively, the “Services”). The Services are provided to offer customers a curated shopping experience for merchandise and digital products associated with the artist shown remorse.

The Shown remorse – Official Store is powered by Shopify, which enables Everette Productions to provide the Services to you. This Privacy Policy describes how Everette Productions collects, uses, and discloses your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, Everette Productions may collect or process the following categories of personal information, including inferences drawn from such information:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address
  • Financial information, including payment card information, transaction details, form of payment, payment confirmation, and other payment-related information (processed securely by Shopify and its payment processors)
  • Account information, including usernames, passwords, security questions, preferences, and settings
  • Transaction information, including items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, and your order history
  • Communications with us, including information you provide when contacting customer support or otherwise communicating with us
  • Device information, including information about your device, browser, network connection, IP address, and other unique identifiers
  • Usage information, including how and when you interact with or navigate the Services

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, make a purchase, or communicate with us
  • Automatically through the Services, including from your device when you use our Services, through cookies and similar technologies
  • From our service providers, including Shopify and other vendors that collect or process information on our behalf
  • From partners or other third parties, where permitted by law

How We Use Your Personal Information

Depending on how you interact with the Services, Everette Productions may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

To operate the Services, process payments, fulfill orders (including delivery of digital products), manage accounts, remember preferences, send order-related notifications, facilitate returns or exchanges where applicable, enable reviews, and personalize your shopping experience.

Marketing and Advertising

To send marketing, promotional, or advertising communications by email, text message, or postal mail (where permitted), and to display advertisements for products or services on our website or third-party platforms based on your interactions with the Services.

Security and Fraud Prevention

To authenticate accounts, secure transactions, detect and prevent fraud or unauthorized activity, and protect the safety and integrity of the Services. You are responsible for maintaining the confidentiality of your account credentials.

Communicating with You

To provide customer support, respond to inquiries, and maintain our business relationship with you.

Legal Reasons

To comply with applicable laws, regulations, and legal processes; respond to lawful requests from authorities; enforce our terms and policies; and protect the rights, property, or safety of Everette Productions, our customers, or others.

How We Disclose Personal Information

We may disclose personal information to third parties for legitimate purposes consistent with this Privacy Policy, including:

  • With Shopify and service providers that perform services on our behalf, such as payment processing, digital product delivery, analytics, customer support, cloud storage, and security
  • With business and marketing partners to provide advertising or marketing services, including personalized advertising, subject to their own privacy policies
  • At your direction or with your consent, such as when you choose to interact with third-party integrations or social media features
  • With affiliates or within our business operations, where applicable
  • In connection with legal or business transactions, such as to comply with legal obligations, respond to subpoenas, or in the event of a business transfer

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services to provide and improve its platform. Information submitted through the Services is shared with Shopify and may be processed in jurisdictions outside of your place of residence.

Everette Productions uses Shopify features that may incorporate information from your interactions with this store and other merchants. In certain cases, Shopify acts as an independent data controller for those features. To learn more, you may review the Shopify Consumer Privacy Policy and visit the Shopify Privacy Portal to exercise rights related to data processed by Shopify.

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms not operated or controlled by Everette Productions. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies before providing any personal information.

Children’s Data

The Services are not intended for use by children, and Everette Productions does not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Security and Retention of Your Information

We implement reasonable security measures to protect personal information; however, no system is completely secure. The length of time we retain personal information depends on factors such as account maintenance, legal obligations, dispute resolution, and enforcement of agreements.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the right to access, delete, correct, or receive a copy of your data, and to opt out of certain uses such as targeted advertising. You may also manage communication preferences and unsubscribe from marketing emails at any time.

Additional rights may apply if you reside in the UK or EEA, including the right to object to processing or withdraw consent.

Complaints

If you have concerns about how we process personal information, you may contact us using the details below. Depending on your location, you may also have the right to lodge a complaint with a data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. Where required, appropriate safeguards are used to protect such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

Contact / Data Controller

Everette Productions
Email: everettemanagement@gmail.com
Web: www.everetteproductions.com

For purposes of applicable data protection laws, Everette Productions is the data controller of your personal information. The Shown remorse – Official Store is a branded storefront operated and managed by Everette Productions.